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Terms of Service

Last updated: 6/4/2025

Legally Binding Agreement
User Protection

Quick Navigation

User Responsibilities
Payment Terms
Service Limitations
Prohibited Uses
Dispute Resolution
Legal Terms

Welcome to Velox! These Terms of Service ("Terms") govern your use of our multi-route optimization delivery platform with escrow features. By accessing or using Velox, you agree to be bound by these Terms.

1. Acceptance of Terms

By creating an account, accessing, or using any part of the Velox service, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, you may not use our service.

Important: These Terms constitute a legally binding agreement between you and Velox. Please read them carefully.

2. Service Description

Velox provides a technology platform that connects users who need delivery services ("Senders") with independent contractors who provide delivery services ("Drivers"). Our platform includes:

Core Features:

  • • Multi-route optimization technology
  • • Real-time tracking and notifications
  • • Secure escrow payment system
  • • Driver verification and ratings

Additional Services:

  • • Customer support and dispute resolution
  • • Insurance coverage options
  • • Business integration tools
  • • Analytics and reporting

3. User Accounts and Eligibility

Eligibility Requirements:

  • •You must be at least 18 years old to use our service
  • •You must provide accurate and complete registration information
  • •You must have the legal capacity to enter into binding agreements
  • •Drivers must possess valid licenses and insurance as required by law

Account Security:

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorized use of your account.

4. Payment Terms and Escrow System

Escrow Protection:

Velox operates a secure escrow system to protect both Senders and Drivers. Payment is held in escrow until delivery is confirmed, ensuring fair and secure transactions.

How Escrow Works:

  1. 1. Sender places order and payment is held in escrow
  2. 2. Driver accepts delivery and picks up items
  3. 3. Real-time tracking provides delivery updates
  4. 4. Upon successful delivery confirmation, payment is released to Driver
  5. 5. In case of disputes, our team mediates and resolves issues

Fees and Charges:

  • •Service fees are clearly displayed before order confirmation
  • •Payment processing fees may apply for certain payment methods
  • •Cancellation fees may apply as outlined in our cancellation policy

5. Prohibited Uses and Conduct

You agree not to use Velox for any unlawful purpose or in any way that could damage, disable, or impair our service. Prohibited activities include:

Prohibited Items:

  • • Illegal substances or contraband
  • • Hazardous or dangerous materials
  • • Weapons or ammunition
  • • Stolen or counterfeit goods
  • • Items requiring special permits

Prohibited Conduct:

  • • Harassment or abusive behavior
  • • Fraudulent or deceptive practices
  • • Violation of intellectual property rights
  • • Interference with platform operations
  • • Circumventing security measures

6. Limitation of Liability

Velox acts as an intermediary platform connecting Senders and Drivers. While we strive to provide a safe and reliable service, we cannot guarantee the actions of platform users.

Our Responsibilities:

  • • Maintain platform security and functionality
  • • Verify Driver credentials and background checks
  • • Provide customer support and dispute resolution
  • • Protect user data and privacy
  • • Facilitate secure escrow transactions

To the maximum extent permitted by law, Velox's total liability for any claims arising from your use of our service shall not exceed the amount of fees paid by you to Velox in the 12 months preceding the claim.

7. Dispute Resolution

Resolution Process:

  1. 1
    Direct Communication: We encourage users to first attempt to resolve disputes directly through our in-app messaging system.
  2. 2
    Mediation: If direct resolution fails, our customer support team will mediate the dispute and work toward a fair solution.
  3. 3
    Arbitration: For disputes that cannot be resolved through mediation, binding arbitration may be required as outlined in applicable law.

8. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which you reside (Canada or United Kingdom), without regard to conflict of law principles.

For Canadian Users:

Governed by Canadian federal and provincial laws. Disputes subject to Canadian court jurisdiction.

For UK Users:

Governed by UK law. Disputes subject to the jurisdiction of UK courts.

9. Changes to Terms

We may update these Terms from time to time to reflect changes in our service, legal requirements, or business practices. We will notify you of material changes via email or in-app notification.

Your continued use of Velox after changes are posted constitutes acceptance of the updated Terms.

10. Contact Information

If you have questions about these Terms or need to contact us regarding your account, please reach out through:

Get in Touch

Visit our contact page or reach out to our support team for assistance with any questions or concerns.

We typically respond to inquiries within 24 hours during business days.

Acknowledgment and Agreement

By using Velox, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. You also acknowledge that these Terms, together with our Privacy Policy, constitute the complete agreement between you and Velox regarding your use of our service.