Terms of Service
Please read these terms carefully before using our delivery platform and services.
Agreement to Terms
By accessing and using Velox's delivery platform, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.
📋 These terms constitute a legally binding agreement between you and Velox.
Service Description
Velox provides an on-demand delivery platform that connects users with independent delivery drivers. Our services include:
Standard Delivery
Point-to-point delivery services for packages and items
Escrow Protection
Secure marketplace purchase verification and delivery
Real-time Tracking
Live GPS tracking and delivery notifications
Business API
Integration services for business customers
User Responsibilities
Account Requirements
- Provide accurate and complete information
- Maintain the security of your account
- Be at least 18 years old
- Use the service lawfully
Prohibited Items
- Illegal substances or contraband
- Hazardous or dangerous materials
- Perishable items without proper packaging
- Items exceeding size or weight limits
Payment Terms
Payment Processing
All payments are processed securely through our payment partners. We accept major credit cards, debit cards, and digital payment methods.
Standard Delivery
Charged upon delivery completion
Escrow Service
Held until item verification
Cancellation
Refund based on timing
Liability and Insurance
Coverage Protection
Velox provides coverage for items during transit, subject to terms and conditions. Coverage limits apply based on declared value and item type.
Important Limitations
Coverage excludes certain high-value items, fragile goods without proper packaging, and items not properly declared. Please review full terms for details.
Dispute Resolution
We are committed to resolving disputes fairly and efficiently. Our resolution process includes:
Direct Resolution
Contact our support team first
Mediation
Third-party mediation if needed
Arbitration
Binding arbitration as final step
Account Termination
Either party may terminate this agreement at any time. Velox reserves the right to suspend or terminate accounts for violations of these terms.
Immediate Termination
- • Violation of terms
- • Fraudulent activity
- • Safety violations
- • Legal requirements
Account Closure
- • 30-day notice period
- • Data export available
- • Pending orders completed
- • Final billing processed
Questions About These Terms?
If you have any questions about these Terms of Service, please contact our legal team.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of Canada. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Ontario, Canada.
🍁 This agreement is governed by Canadian law and regulations.