Privacy Policy
Your privacy is our priority. Learn how we protect and handle your personal information.
Introduction
Welcome to Velox. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our delivery platform and services. We are committed to protecting your privacy and ensuring the security of your personal information.
Information We Collect
Personal Information
- Name and contact information
- Email address and phone number
- Delivery addresses
- Payment information
Usage Information
- Device and browser information
- Location data (with permission)
- Service usage patterns
- Communication records
How We Use Your Information
Service Delivery
We use your information to provide, maintain, and improve our delivery services, process transactions, and communicate with you about your deliveries.
Safety and Security
Your information helps us verify identities, prevent fraud, ensure platform safety, and comply with legal requirements.
Communication
We may contact you about service updates, promotional offers, and important notifications related to your account.
Information Sharing
We Never Sell Your Data
Velox does not sell, rent, or trade your personal information to third parties for marketing purposes.
We may share your information only in the following circumstances:
- Service Providers: With trusted partners who help us operate our platform
- Legal Requirements: When required by law or to protect our rights
- Business Transfers: In connection with mergers or acquisitions
- With Consent: When you explicitly agree to share information
Data Security
Technical Safeguards
- SSL/TLS encryption
- Secure data centers
- Regular security audits
- Access controls
Operational Security
- Employee training
- Incident response plans
- Data minimization
- Regular backups
Your Privacy Rights
Access & Portability
Request copies of your personal data
Correction
Update or correct your information
Deletion
Request deletion of your data
Opt-out
Unsubscribe from communications
Questions About Privacy?
If you have any questions about this Privacy Policy or our data practices, please don't hesitate to contact us.
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.
💡 We recommend reviewing this policy periodically to stay informed about how we protect your information.